A nova fórmula de gestão de agências da P&G não serve para todo anunciante. A atitude, sem dúvida, sim.

Pyr Marcondes
11 de abril de 2018 - 15h26

Todo grande anunciante global e mesmo os anunciantes de grande porte não globais enfrentam o desafio de buscar o máximo de suas agências, num momento de revisão não só dos seus (delas) modelos de remuneração, como também de gestão e operação. Ou seja, tudo, né?

Temos acompanhado o movimento crescente das in house agencies, o das agências que integram dados com criação, o das agências que são criadas só para atender um determinado grande cliente, o teste com as consultorias para ver até onde elas podem ir, enfim, as alternativas são várias e variadas, em detrimento dos modelos tradicionais, um legado que ainda funciona, mas que está em cheque.

Até aqui, o que podemos observar é que não há um modelo vencedor e o que consigo vislumbrar na minha bola de cristal é que não haverá. Cada caso será um caso e, pontualmente, algumas práticas poderão ser mimetizadas aqui e ali, mas a busca da diversificação seguirá sendo, ainda por um bom tempo, a única medida em comum adotada pelos anunciantes globais.

A P&G não tem sido diferente nesse movimento parrudo. Aliás, muito pelo contrário, tem sido líder em vários experimentos, sendo que a revisão de seu modelo de mídia digital ocupou ruidosamente as manchetes da imprensa especializada ao longo dos últimos meses.

No palco do ProXXIma do ano passado, num papo comigo, Poliana Souza revelou ao mercado que a unidade da companhia aqui no País tem liderado experimentos exatamente nesse âmbito digital, em busca de maior rentabilidade, transparência e eliminação de ineficiência no sistema infelizmente hoje contaminado da mídia programática.

É mais um experimento.

Semana passada, o Ad Age fez excelente reportagem sintetizando o que parece ser um modelo macro da companhia para reorganizar a gestão de suas agências “of record”, ou seja, as que já atuam com a empresa, mas também aproveitando para abrir espaço para a entrada de outras novas, além de tentar ir buscar o máximo da criatividade dos melhores profissionais que hoje já atuam com a corporação, isso podendo significar o uso concomitante de publicitários dos grupos Publicis, Omnicom e WPP, por exemplo.

Leia abaixo na íntegra o texto do Ad Age, para entender o jeitão da coisa.

O que me parece merecer destaque aqui é que normas antes inquebrantáveis, como os silos verticais de agências, produtos e marcas da companhia; ou ainda a terceirização da gestão de planejamento e compra de mídia para media agencies (que virá agora, em boa parte, para dentro da empresa); ou ainda a abertura para testes e experimentações com agências menores e, em tese, diferenciadas das agências do grandes grupos … todas essas estão sendo derrubadas em nome da descoberta de um modelo mais em linha com a diversidade de desafios (e oportunidades) que os mercados contemporâneos passam a oferecer.

Isso, fundamentalmente, porque:

• O consumidor está hoje mais arredio, por um lado, mas também mais “conhecível”, por outro;
• As estruturas de gestão de marketing e comunicação estão obsoletas, porque foram pensadas e organizadas para um tempo em que a velocidade era outra, a diversidade era menor, as alternativas  eram bastante conhecidas e os processos era todos dominados;
• Regras inflexíveis, num mundo líquido, tendem a ser hoje menos eficientes e menos rentáveis;
• Inovar é, essa sim, uma regra inquebrantável dos negócios na era da sociedade digita.

As agências estão, igualmente, percebendo as mesmas coisas e se adaptando a tudo isso, oferecendo, elas mesmas, formatos também inéditos de atender seus clientes.

Momento dos mais desafiadores da nossa indústria. Mas também dos mais fascinantes.

P&G UNWRAPS TRIO OF NEW AGENCY MODELS

By Jack Neff. Published on April 09, 2018.

Credit: Procter & Gamble Co.

Earth’s biggest advertiser, Procter & Gamble Co., is “piloting” three new agency models that are fast taking over some of its biggest brands in its biggest countries. Among the most notable changes is a new yet-to-be-named multiagency agency led by Publicis Groupe and covering all of P&G’s North American fabric-care business.

That business alone accounts for $525 million in measured U.S. media spending, or about 20 percent of P&G’s $2.7 billion total last year, according to Kantar Media. Saatchi & Saatchi New York CEO Andrea Diquez will head the new unit, according to P&G Chief Brand Officer Marc Pritchard, but it will draw on talent beyond Publicis shops to include WPP and Omnicom shops.

Pritchard is set to reveal details at the 4A’s Accelerate Conference on Monday in a panel alongside Publicis Groupe CEO Arthur Sadoun and Debby Reiner, CEO of WPP’s Grey, New York. In an interview last week prior to his panel, Pritchard outlined to Ad Age the company’s new agency models.

The one playing out in fabric care is dubbed “People First” and aims to draw the best agency people for each brand, described as “X Factor talent” by Pritchard. Another is “Fixed and Flow,” a model that combines an agency-of-record on retainer for most creative work with regular jump-ball projects handed out to a roster of shops for other assignments.

The third new model comes in media, where P&G is bringing more planning in house, particularly on digital media, as well as more buying (more on that later.)

While Pritchard calls these “pilots,” they’re far from limited-time tests on small businesses in remote locations. They’re intended to be permanent, or at least enduring, and available now to any brand that wants to try. They’re taking place on big businesses like fabric care in the U.S., which used the “People First” model to develop Tide’s four-spot Super Bowl ad campaign in February. The new models already are being applied in P&G’s two biggest global markets – the U.S. and China – with four of its billion-dollars brands, including SK-II, Downy and Gain besides Tide. Pritchard says the company’s fabric care; home care; hair and beauty; and oral-care businesses have been most open to the models so far.

‘People first’

“People First” bears a strong resemblance to the Department W approach Publicis Groupe created for P&G’s biggest customer Walmartin 2016, led by Publicis shops but also including substantial work from independents such as Mono and Lopez Negrete.

The new entity for P&G’s North American fabric care will draw on creatives from Publicis shops Saatchi & Saatchi and Leo Burnett, which previously handled Tide and Gain respectively, and One Pub for shopper marketing. But the business also will get work from WPP’s Grey, which has handled Downy. Omnicom’s Hearts & Science remains handling media, and sibling Marina Maher will handle PR.

The Tide Super Bowl effort was a test case, and a successful one as Pritchard sees it. It drew on creative talent from across Publicis Groupe. But the creative strategy was inextricably linked to a media plan and buy handled by Hearts & Science. It used ads in every quarter of the game to help create a running spoof of all Super Bowl advertising, and in the process amplified Tide’s already big buy of one 60 and three :15-second spots by making people wonder — and tweet about — whether ads from other marketers might be “another Tide ad.” The social-media strategy on game night, including several pre-planned tweets from celebrities, came via independent PR shop Taylor.

‘Fixed and flow’

P&G’s new “Fixed and Flow,” model limits agencies of record to fixed retainers for planned work each year, leaving a flexible budget for other projects that can be parceled out to other agencies. At this point, Pritchard says P&G has no rule of thumb on how much should be “fixed” and how much should “flow” into projects.

While the “flow” work will come from a roster, that doesn’t mean they’re already on P&G’s roster. “We’re constantly scouring and scouting for who are the up-and-coming agencies,” Pritchard says, and this model will make it easier for P&G to try hot shops without giving them an AOR right away.

That’s a big change for a marketer whose eyes once seldom strayed from a roster of shops with decades of tenure. But “Flow” doesn’t mean “you’re not committed,” Pritchard insists. “You’re still in a committed relationship with your core partners.”

The best example of this already at work comes from China for SK-II, a billion-dollar prestige beauty brand globally and one of the company’s best performers on the topline in recent quarters. Leo Burnett is global agency of record – getting the “fixed” work – but some of the highest-profile ads have gone with the “flow,” including 2016 Cannes Gold Lion winner “Marriage Market Takeover” from Sweden’s Forsman & Bodenfors (then an independent, now part of MDC Partners).

Media model

The third new model comes in media, where P&G is bringing more planning in house, particularly on digital media, as well as more buying. Planning will lean on work by P&G data scientists and specialists, while in-house buying will be a combination of buys spearheaded by P&G procurement specialists directly from media companies and spanning multiple brands and categories, along with buys handled by individual “brand entrepreneurs” dispersed throughout the company. Pritchard expects that brand-level buying to involve “more optimizing rather than making deals,” with brand managers making changes in real time based on analyzing how previous buys worked.

There’s a common theme of seeking more agility and giving brand managers or directors more authority, both things pushed hard by P&G’s new board member – activist investor Nelson Peltz.

“We need more speed, particularly in the digital world,” Pritchard says.

Recipe for conflict?

More fluid assignments leaping across agency or holding-company lines may seem like a recipe for more conflict, but Pritchard doesn’t see it that way. “If the past is any indication, if you have a team that’s really focused on the core mission of bringing something great to life, everybody rallies,” he says.

Doing more planning and buying in house might also seem like it requires more staffing at a company that’s been reducing headcount for years. But Pritchard says it just means “repurposing” existing staff.

On the agency side, Pritchard complains that less than half of agency resources are being spent on creative talent. “We would like the majority to have something to do with creative output,” he says.

But that doesn’t mean he wants to eliminate all the account executives and planners. He just wants more of them “scaled across multiple business.” He adds: “We don’t want planners to do the thinking for the account people and brand people. They can do that themselves.”

He’d also like to see more brand people dealing directly with creatives rather than through intermediaries. Helping facilitate that is a growing co-location movement, he says. Grey, for example, now has groups working at P&G offices in Cincinnati, Guangzhou and London.

“The vision we have is the brand entrepreneurs with a creative on one side and a data scientist on the other,” he says, “with their hands on the keyboard making things happen and creating things in real time.”